Service Automation
All the services we provide to our customers are recorded and tracked through ERP-based service automation.
Authorized service providers can access this system from anywhere via the web and query data.
Since 2010, forms and related documents for all service activities have been stored in the automation archive, and the requested information regarding device history can be shared online with our customers.
All maintenance and spare parts quotation processes are also managed automatically through this service automation. All accepted offers are automatically assigned to our service teams, and the entire process, from job closing to billing and invoicing, can be managed smoothly from a single point.
With the advantages provided by service automation, all business planning can be automatically tracked through the system, and the workloads and plans on the service can be monitored on a team basis.
